Position Summary

The Home Care Case Manager is the central point of coordination for clients and caregivers within assigned areas. This role is primarily responsible for building and maintaining caregiver schedules, ensuring daily coverage, monitoring EVV compliance, and supporting caregivers so that services are delivered safely, reliably, and on time.

Key Responsibilities

Scheduling & Coverage

• Manage and maintain daily caregiver schedules for assigned clients.

• Match caregivers to clients based on skills, availability, location, and personality fit.

• Identify open shifts and fill staffing needs quickly.

• Monitor caregiver attendance and ensure services are not missed.

• Coordinate last-minute call-offs and schedule changes

EVV & Compliance Oversight

• Monitor caregiver clock-in and clock-out activity through EVV (HHA eXchange).

• Follow up on missed punches and EVV issues.

• Track caregiver compliance documents such as TB tests and background checks.

• Ensure scheduled hours align with authorized hours.

Client & Caregiver Support

• Serve as a primary point of contact for clients regarding schedules and service concerns.

• Conduct bi-weekly client phone check-ins.

• Escalate concerns to supervisors when needed.

• Build strong relationships with caregivers and provide performance support.

Performance Management & Documentation

• Monitor KPIs: EVV compliance, missed visits, billed hours, retention.

• Address caregiver attendance and performance issues.

• Issue write-ups when necessary, with supervisor guidance.

• Document communications, schedule changes, and incidents.

Collaboration

• Work closely with the scheduling team, HR, and management.

• Communicate with payer sources as needed.

• Support scheduling and service improvement initiatives.

Required Qualifications

• High School Diploma or GED required, bachelor’s degree preferred.

• Minimum 2+ years in home care, healthcare, or scheduling.

• Proficiency in Microsoft Excel, Word, and Outlook.

• Experience with HHA eXchange preferred.

• Excellent communication and organizational skills.

• Ability to work full-time in-office with occasional weekend on-call.

Compensation & Benefits

• Starting at $19.00-$22.00 per hour with increases based on experience.

• Performance-based bonus opportunities.

• Mileage reimbursement when using personal vehicle.

• Benefits package available (details provided at interview).

• Company computer and cell phone provided.

About NuChoice Health Partners

NuChoice Health Partners (NuChoice Home Care) is a family-run, growing home care agency that believes in truly knowing every client and every caregiver. We focus on non-medical home care and offer some of the top pay rates in the industry, which helps us attract and retain high-quality caregivers who love working with us. Our team culture is supportive, collaborative, and focused on doing the right thing for our clients and staff.

Why Join NuChoice Health Partners?

• Family-run, growing agency with opportunities for future advancement.

• We take the time to understand every client and caregiver to create the best matches.

• Top pay in the industry results in strong caregiver retention and service quality.

• Supportive team that values communication and continuous improvement.